Messaging has become the preferred method of communication for millennials (via VB)

Artificial Intelligence , Mobile

iphone 5sWhile industry trends show that millennials prefer top communicate by messaging, a guest post on VB Venture Beat by Ben Lamm on July 1 explains “Why phones are for conversation, but bots will replace apps.” A quote:

“Messaging will become the primary path for customer interaction over the next five years. It will displace call centers. It will replace or augment mobile apps.”

Click here to read full article on VB

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